What materials do you use?
Canvas is Fredrix Archival Print Canvas/575 WR Inkjet.
Laminate is DryTac MX 51300 PP/Artshield Mattex UV.
Printing
is 8 color inkjet process.
Canvas is laminated after printing.
What printers and ink do you use?
We also use Epson Atranium ink and print on Epson 9600 and 11880 inkjet printers.
How long will it take for me to get my canvas?
Your product will usually ship in one to two business days. Please allow seven to ten business days for your canvas to arrive once you receive your shipment notification.
Will Photogonia edit my photo file? No. What you submit is what you'll get (only much larger), so you should perform any necessary cropping or color correction before uploading the photo file.
Can I submit a scanned photo?
Yes. It should be scanned at the desired finished print size and set to a minimum of 75 DPI.
Do not submit copyrighted material
Do you ship internationally?
Yes! We now ship to almost every place on the planet.
I do not see the size that I want. Do you offer custom sizes?
We have many sizes to choose from. However, at this time, we do not offer custom sizes.
I am a professional artist. Do you offer volume discounts?
Yes, we do. Please contact us at sales@photogonia.com for more information.
What is Gallery wrapped canvas?
Gallery wrapped canvases are intended to be hung unframed.
Canvas is stretched and mounted on 1 3/8" x 1 3/8" wooden
bars, with corners wrapped. No staples are visible. It's ready to hang on your wall!
Gallery wrapped canvas is specifically designed to
allow mounting to the wall directly out of the box. The
gallery wrap is a technique that wraps the actual image
around all four sides of the image. You must allow for
approximately 1 3/4 inches of the image to be wrapped
on each side. This includes a 1/4 inch safety margin we
have built in to allow for variances in the mounting
technique. We use a pneumatic stretcher to maintain
a consistant stretch.
What is your return policy?
Occasionally, orders are damaged in shipping. Please contact 1-888-267-7574 within 24 hours of receipt of your order if it has been damaged in shipping and you will receive a replacement.
We will not process returns for differences in color tones or hues than expected, damage that occur due to mishandling (smudging or scratches), direct exposure to sunlight, heat and moisture, sizing discrepancies due to the 1”-2" allowance we require or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.
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